Download and fill this form to present in our store to help us in the procedure!
Types of services:
- Cameras and lenses check out and cleansing
- Repair interventions
- Technical assistance on photographic material
1. Requiring and confirming a price estimate
Once the material is in our store, you'll receive an email with a price estimate for the required intervention. If the intervention costs more than €45.00, we'll ask you to accept the estimate via email. If it's lower than €45.00, we'll proceed to the repair.
The waiting times is approx. 7 working days. For interventions that require longer, we'll communicate them when discussing the price estimate.
3. Confirmation and recollection
Once the intervention is complete, you'll receive a confirm email to recollect your order in our store.
All the repairs are covered by a minimum warranty of 3 months. UPDATE: on most of the interventions this warranty is extended to 6 months. The extension will be communicated in the estimate phase.
5. What happens if you decline the estimate
In this specific case, a €20.00 fee will be applied because of the disassembly and handling of the material.
All the interventions are made outside the store weekly.
For any other doubt please write at firstname.lastname@example.org
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